#HCSM TweetChat Recap 8/16/09: T4 Social Media Tools For Payors

Here is the summary for Topic 4 (of 5) from the Health Care and Social Media chat on August 16th, 2009 on Twitter.

53 people joined the chat with 636 tweets about #HCSM (134 were Re-tweets)

@tstitt moderated this night’s chat and provided this pre-briefing.

Anything retweeted 2x or more gets a bold and italics treatment- Minimal editing done for clarity. The info for the whole chat is split into three posts by topic

Here are all the topics for the night. The other three topics are highlighted in the linked posts.

T1 From a provider perspective, which social media Tools, Messages and Services are important now, next year & why?

T2 From a patient perspective, which Social Media Tools, Messages and Services are important now, next year & why?

T3 From a physician perspective, which social media Tools, Messages and Services are important now, next year & why?

T4 From a payor perspective, which which Social Media Tools, Messages and Services are important now, next year & why?

T5 From a pharma perspective, which which Social Media Tools, Messages and Services are important now, next year & why?

Here are the best tweets (IMHO) for TOPIC 4 – From a payor perspective, which social media Tools, Messages and Services are important now, next year & why?

cyberslate VA and DoD already use SM/Web 2.0 4 provider commo, billing, pt. education, support – myHealtheVet, same with military (mostly dental) RTx2

philbaumann I’d like to see insurance companies see live video of and tweet with patients the patients they deny. RT x4

hillarts I think a payor following me related to a chronic issue could be really useful

stephaniethum @hillarts I agree it will help. Elaborate, please?

stales @hillarts i don’t think having payer/insurance “following” me would be helpful – there are too many nuances in each situation.

stales @hillarts better for basic health situation for payer/patient interaction. chronic might be too hard. I’m an 18 yr cancer survivor

hillarts @stales My Mom is a survivor also. I think getting support info, clinical trial info, would help, not fix, help

stales @hillarts okay, I understand that example much better. yes!! support info etc would be great… #hcsm !! (cheers to your mom too)

hillarts @stephaniethum So a payor follows me related to an issue like asthma or high blood pressure and points me to useful content

gocatallina They already do. RT @mageier: would you want a payor following you?

ecrh HIPAA? SM is so public. RT @hillarts:.So a payor follows me related to an issue like asthma …. points me to useful content.

qeanmedical @hillarts Not sure, payors rely on “no” so much.

arthurwlane in reality payer IMO do not want to make access easier for the patient

chimoose @arthurwlane Not sure you’re right about that. Think payors WANT patients to have easy JIT access to right info for care

healthblawg Spoke to a pediatrician this eve who has youtube vids up to replace speeches he gives to pts/parents at most common ofc visits

healthblawg payors shld love him: they don’t have to pay for unneeded ofc visits, he (& they) can focus on wellness/prevention

danielg280: Progressive payers are starting to see the value & efficiency of evisits, some are piloting payment mechanisms

tstitt RT @healthblawg: @DaphneLeigh @ahier evisits already reimbursed by some payors in some situations – incl CMS, also cf American Well

ronhekier @tstitt For payors, I think interactive & regularly scheduled online events will be most important for chronic health maintenance

AndyKetch SM offers payors a tremendous opportunity to educate, encourage, drive action, and improve the bottom line while improving health

chimoose 1) Patient communities of care. 2) Cust Svc on Twitter 3) Sales leads on Twitter/FB

nickdawsonhc @chimoose not sure how we’d change the business process, but I could see a lot of room for improved relations b/t payors & bus office

ahier ED could provide YouTube discharge instruction videos

ctsinclair RT @ahier: ED could provide YouTube discharge instruction videos “And get grant form payor to jumpstart

RickenFlow #hcsm online doctor visits could mean lower prices for patients because less travel to doctors office and less time waiting in rooms

philbaumann Seriously tho. Payors could realize internal gains from increased productivity & communications efficiencies.

cyberslate #hcsm patient services, feedback, education and even ER scheduling already here! http://www.inquickerwaterman.com/ question of adoption

otoole4info @AccessCR I’d luv 2 C the concept also make its way 2 Med Schools/Universities 2 do the same & share w/others when is comes 2 health

DrRobH Healthcare system broken. Lots of different models of care out there. Includes telemedicine, “home medicine”. SM can play role

tstitt RT @chimoose: @nickdawsonhc I want to see my (insurance) company use SocMed to collaborate better with docs/hospitals

ahier Payors should be part of National Health Information Network w/ interface to PHR/EHR #hcsm soc med tools eventually built in to EHR

stephaniethum If we do pursue the payor angle on another chat, we have to try to get Brandon from @pediatricinc & Dr. L from @macobgyn to join in.

Tagged as: Electronic health record, Health Care, insurance, Medicine, payor, Physician, Twitter